What’s your story?

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My name is Aleenah, and I’m a storyteller! I write about everything from technical articles about how Microsoft approaches IT to design principles that inform the Alaska Airlines flight change experience. I am also a story-listener who learns from everyone I meet. Read on to see some of my projects, which span across user experience, journalism, and tech.

Projects

Call center volume at Alaska Airlines has increased faster than Alaska Airlines business size. We saw this as an opportunity to empower Alaska Airlines guests to feel confident when using self-service tools. We conducted research, ideation, and prototyping to propose a new flight change experience.

During my internship at Microsoft during Summer 2018, I wrote feature stories about how Microsoft designs its internal tools and people behind this work. I am currently working on this team full-time!

Stories are what stick, which is why I dedicated my time to empowering underrepresented voices through my work as a journalist. My stories focus on capturing people’s authentic voice by giving them the space to tell their story in an interview.